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IT by the Numbers

A snapshot of service delivery and infrastructure reliability

1500
helpdesk tickets resolved in 2025

Delivered responsive technical support across campus with efficiency and customer-focused service.

50+
smart classrooms supported

Delivered responsive technical support across campus with efficiency and customer-focused service.

99%
local systems
uptime

Delivered responsive technical support across campus with efficiency and customer-focused service.

20+
major systems maintained

Delivered responsive technical support across campus with efficiency and customer-focused service.

Strategic IT Services

Built to support today’s campus—and ready for what’s next

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Recent Achievements

 Showcasing key initiatives and measurable improvements across campus

We don't just support-We transform

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CUNY Excellence in Technology Awards – Competitive Category: Innovation

Developed by the college’s IT Solutions Team and Data Management & Analysis Services, DWWI is an
innovative online utility that empowers academic and administrative departments to generate customized reports with unprecedented efficiency, flexibility, and autonomy.

Prior to DWWI, report generation was a time-consuming process dependent on IT staff intervention, often resulting in bottlenecks and delays. DWWI revolutionizes this workflow
with a “set it and forget it” model, enabling departments to run secure, grouped report sets independently. This shift has dramatically reduced turnaround times, streamlined operations, and freed up IT resources for strategic initiatives.